bk999 Privacy Policy
Your personal information is very important to us. This document explains in detail how your information is collected, what it is used for, and how it is kept secure.
1. Introduction and Applicability
bk999 is an online gaming and betting platform operated for Bangladeshi users. This privacy policy ("Policy") describes our practices regarding the personal information of you — the user ("User", "you") of the bk999 website, mobile application, or related services.
By registering on this platform or using the services, you are considered to have accepted the terms set out in this policy. This policy supplements our Terms and Conditions and must be read together with them.
Users must be at least 21 years of age to use bk999's services. We do not intend to collect information from minors and remain vigilant in this regard.
2. Information We Collect
bk999 collects various types of information to operate its services properly. These are described below by category:
2.1 Identity Information
- Full name and date of birth
- National ID card or passport number (for identity verification)
- Mobile number and email address
- Current address
2.2 Account Information
- Username and password (stored in encrypted form)
- Transaction history — deposit, withdrawal, and betting records
- Bonus and promotion information
- VIP level and cashback information
2.3 Technical Information
- IP address and device type
- Operating system and browser information
- Cookie and session data
- Site usage log data — which pages were viewed and for how long, etc.
2.4 Financial Information
A bKash, Nagad, or Rocket number is required for deposits and withdrawals. This information is used solely to process transactions, and we do not collect full payment card or bank account details.
3. Purpose of Using Information
Collected information is used only for the purposes listed below:
3.1 Service Operations
Information is used to create, verify, and maintain your account. It is required to complete the identity verification (KYC) process, process transactions, and resolve disputes.
3.2 Security and Fraud Prevention
Technical information is used to prevent unauthorised access to accounts, detect multiple accounts, and identify suspicious activity.
3.3 Customer Service
Your communications with our 24/7 live chat and email support team are recorded so that faster assistance can be provided in future enquiries.
3.4 Promotional Communications
With your consent, bk999 may use your mobile number or email to inform you about its bonus offers, events, or special promotions. You may request to stop receiving such communications at any time.
3.5 Compliance with Legal Obligations
Certain information may be retained to comply with lawful directions from legal authorities or to conduct internal audits.
4. Information Storage and Security
bk999 follows industry-standard security practices to ensure the safety of your information. All data is transferred in encrypted form via SSL (Secure Socket Layer) technology.
4.1 Retention Period
Information is retained for as long as your account is active and, after the account is closed, for a specified period as required by law. Data that is no longer needed after this period is securely deleted.
4.2 Access Control
Only authorised staff and departments may view your information for specific purposes. Internal access logs are reviewed regularly.
4.3 Third-Party Services
Trusted third parties may be engaged for payment processing, technology infrastructure, or analytics. In such cases they are given access only to the information necessary, and they are bound by contractual confidentiality obligations.
5. Information Disclosure and Sharing
bk999 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be disclosed in the following circumstances:
- In response to a lawful order or warrant from a legal authority
- In assisting the relevant authorities in investigating fraud or illegal activity
- To trusted service providers who operate our services, only to the extent necessary
- Based on your explicit consent
Under no circumstances is your information disclosed to advertisers or unrelated third parties.
6. Cookies and Tracking Technology
The bk999 website uses cookies and similar technologies, which improve your browsing experience and ensure the site functions correctly.
6.1 Types of Cookies
- Essential Cookies: Essential for login sessions and security — these cannot be disabled.
- Functional Cookies: Remember your preferences such as language or settings.
- Analytics Cookies: Used to understand which parts of the site are used most.
Non-essential cookies can be disabled through browser settings, though doing so may limit some features.
7. User Rights
You have the following rights regarding your personal information, and bk999 respects them:
7.1 Right to Access Information
You may contact our support team to find out what information we hold about you. The support team is active 24 hours a day and responds in both Bengali and English.
7.2 Right to Correction
If your profile contains incorrect or incomplete information, you may request a correction. This request can be made through account settings or live chat.
7.3 Right to Request Deletion
If you wish to close your account, you may request that your information be deleted. However, some information may need to be retained for a specified period for legal or regulatory reasons.
7.4 Right to Object to Processing
You may request at any time that your information not be used for marketing or promotional communications, and bk999 will comply.
8. Responsible Gaming and Data Protection
bk999 believes that responsible gaming and data protection complement each other. Our responsible gaming guidelines explain how we help build healthy gaming habits.
In this context, the information we collect includes users' transaction patterns and gaming behaviour, which may be used to identify potentially problematic behaviour — entirely in the interest of protecting the user.
9. Changes to the Policy
bk999 reserves the right to update this privacy policy as needed. If any significant changes are made, users will be notified via a notice on the site or to their registered email or mobile number.
Continuing to use the site after a revised policy is published will be considered as your acceptance of the new policy. It is therefore recommended that you check this page regularly.
To learn more about us and read information about how the platform operates, visit the About Us page.
10. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:
- Live Chat: available directly on the site, 24/7
- Email: [email protected]
Our support team can communicate in both Bengali and English. Answers to frequently asked questions can be found in our FAQ section.
We take every complaint seriously and aim to resolve it as quickly as possible.